a KMS with
the goal of CHOOSE is best suited for transferring internal best
practices since identifying best practices is more likely to be
characterized by convergent type challenges. For example, this can
be applied to multi-national or multi-division corporations that
need to share their best practices across organizational units.
Another common knowledge management application is to create
electronic communities of practice that enable knowledge sharing
between members [1,39]. The inability to share knowledge could
affect the allocation efficiency of corporate resources, which in turn
might undermine business performance. Our findings show that
there may be a better way to solve the various problems depending
on the type of problemthe organizational members are facedwith.
In other words, managers should choose the appropriate design for
the knowledge challenges at hand. Clearly, a “one size fits all”
approach to KMS will not work. For convergent problems, a KMS
will be more effective if the design is able to effectively connect
seekers and specific answer providers or experts. In contrast, for
divergent problems, a KMS design that can bring people with
similar interests together will be more effective.