Research into the eHealth experience of other countries (including both successes and
failures), as well as trends and best practice, provides an understanding of the outcomes that
can be achieved, and the types of goals for which eHealth is relevant. Some eHealth practices
are driven by major shifts in technology; others by concerns about cost, quality and access;
still others by citizens’ needs and preferences, or by market incentives. Investing time in this
research is critical to gain an appreciation of the potential technologies, challenges and risks
that should be considered in planning. Since formulating a strategy requires a judgement about
the future, planners should also become familiar with new ICTs, their common elements, and
their potential use in country settings.