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• Answer calls from the general public or to specialized reservations functions serving travel agencies, commercial accounts, group and tour sales, or to special service desks dependent upon call volumes, service levels, and/or employee's skills.
• Communicates information to customers regarding fares, rates, schedules, routings, travel documents (Visa/Passports, etc.), flight arrival and departure times or related services, in a pleasant, and courteous manner.
• Resolves customer conflicts requiring handling or service.
• Notifies customers of flight irregularities and changes in schedules.
• Assists company employees in arranging business and personal travel plans.
• Computes fares and quotes fare rules.
• Issues computer generated tickets, exchanges or re-validations
• Computes and issues refunds for ticket purchases.
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